Brompton Cleaners Terms and Conditions of Service
These Terms and Conditions set out the basis on which Brompton Cleaners provides cleaning services to customers within its service area in the United Kingdom. By booking any service, the customer agrees to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual or business that requests or receives services from Brompton Cleaners.
Company means Brompton Cleaners, the provider of cleaning services.
Services means any cleaning or related service provided by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, and commercial cleaning.
Service Area means the locations within the United Kingdom in which the Company advertises and offers its services from time to time.
Premises means the property or properties at which the Services are to be performed.
Cleaning Operative means any employee, subcontractor, or agent engaged by the Company to perform the Services.
2. Scope of Services
The Company will provide the Services as agreed with the Customer at the time of booking. The description of the Services, including the type of cleaning, approximate duration, and any specific tasks requested, will be confirmed during the booking process.
The Company reserves the right to amend the scope of Services if the Premises condition or access requirements materially differ from the information provided by the Customer at the time of booking. In such cases, the Company may adjust the price or suggest an alternative service, subject to the Customer’s agreement.
3. Booking Process
Bookings may be made through the Company’s accepted booking channels as made available from time to time. By placing a booking, the Customer confirms that they are at least 18 years old and legally capable of entering into a binding contract.
At the time of booking, the Customer must provide accurate and complete information, including the address of the Premises, the type of Service required, the size and condition of the Premises, and any special instructions or restrictions. The Company relies on this information when estimating time and price.
All bookings are subject to availability and are not confirmed until the Company has issued a booking confirmation. The Company reserves the right to refuse any booking at its discretion.
4. Access to the Premises
The Customer is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes arrangements for keys, entry codes, parking where necessary, and any concierge or security procedures.
If the Cleaning Operative is unable to gain access to the Premises at the agreed time, or if access is delayed due to the Customer, the Company may charge a call-out fee or the full service fee, at its discretion.
The Customer must ensure that the Premises are safe to work in and free from health and safety hazards. The Company may refuse to provide or continue Services if it reasonably considers that conditions at the Premises pose a risk to the health or safety of the Cleaning Operative or others.
5. Customer Obligations
The Customer agrees to:
Provide accurate information regarding the Premises and the nature of the work required.
Ensure that basic utilities such as electricity, water, lighting, and heating are available at the Premises during the Service.
Remove or secure valuable, fragile, or irreplaceable items prior to the Service, or clearly notify the Company of any items requiring special care.
Inform the Company of any known risks, hazards, alarms, or security arrangements applicable to the Premises.
Comply with any reasonable instructions given by the Company in relation to the provision of the Services.
6. Pricing and Payment
The price for the Services will be communicated to the Customer prior to confirmation of the booking. Prices may be stated as a fixed fee, hourly rate, or a combination of both, depending on the nature of the Service.
All prices are quoted in pounds sterling and are inclusive of any applicable taxes, unless expressly stated otherwise. The Company reserves the right to update its prices from time to time and will notify Customers of any changes prior to accepting a new booking.
Payment terms will be communicated during the booking process. The Company may require full or partial payment in advance, or may accept payment on completion of the Service, depending on the type of Service and the Customer’s history with the Company.
Where payment is not made at the time of booking, the Customer agrees to pay all outstanding amounts promptly upon receipt of an invoice from the Company. The Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover reasonable costs of debt collection.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by providing notice in accordance with the Company’s cancellation policy. Unless otherwise specified at the time of booking, the following will apply:
For standard domestic or commercial cleaning services, at least 24 hours’ notice prior to the scheduled start time is required to cancel or reschedule without charge.
For specialist or one-off services, including deep cleans and end of tenancy cleans, at least 48 hours’ notice prior to the scheduled start time is required to cancel or reschedule without charge.
If the required notice is not provided, the Company reserves the right to charge a cancellation fee, which may be up to the full price of the booked Service.
The Company may cancel or reschedule a booking due to operational reasons, staff illness, unsafe conditions, or circumstances beyond its reasonable control. In such cases, the Company will use reasonable efforts to provide as much notice as possible and to offer an alternative appointment. If the Customer does not accept the alternative, any prepayments for the cancelled Service will be refunded.
8. Delays and Service Timeframes
The Company will use reasonable efforts to attend at the Premises and complete the Services within the agreed timeframe. However, all times are estimates and are not guaranteed. The duration of the Service may be affected by the actual condition and size of the Premises or by factors outside the Company’s control.
The Company will not be liable for any loss or inconvenience suffered by the Customer as a result of reasonable delays or overruns, provided that the Company has used reasonable care and skill in managing the booking.
9. Materials and Equipment
Unless otherwise agreed at the time of booking, the Company will provide its own cleaning materials and equipment. If the Customer requests the use of their own products or equipment, this must be agreed in advance and the Customer accepts responsibility for any issues arising from their use, including suitability and safety.
The Company will use cleaning products that are appropriate for the task in hand, but cannot guarantee that all stains, marks, or damage at the Premises will be removed.
10. Waste and Environmental Regulations
The Company will handle and dispose of general cleaning waste generated during the provision of the Services in compliance with applicable UK waste and environmental regulations. This may include the disposal of common household waste, dust, and non-hazardous materials arising from routine cleaning activities.
The Company does not handle or dispose of hazardous or regulated waste, including but not limited to clinical waste, asbestos, chemical waste, or sharp objects, unless expressly agreed in writing and subject to additional charges and conditions.
The Customer is responsible for informing the Company of any materials at the Premises that may be hazardous or subject to special disposal rules. If such materials are discovered during the Service, the Company may suspend work in the affected area and will not be obligated to remove or dispose of those materials.
The Customer agrees not to request or require the Company to act in breach of any environmental, waste management, or health and safety regulations.
11. Customer Property and Keys
If the Customer provides keys or access devices to the Company, the Company will take reasonable care to safeguard them while in its possession. Keys may be labelled using a reference code and stored securely when not in use.
The Company’s liability for lost keys or access devices is limited to the cost of cutting replacement keys or replacing equivalent devices, and does not extend to lock replacement or consequential losses, unless required by law.
12. Liability and Limitations
The Company will exercise reasonable care and skill in the provision of the Services. If the Customer is dissatisfied with the quality of the Services, they must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion. The Company may, at its discretion, offer to re-perform the relevant part of the Service or to provide an appropriate credit, where the complaint is justified.
The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, is limited to the total amount paid or payable by the Customer for the specific Service giving rise to the claim, except where such limitation is not permitted by law.
The Company will not be liable for:
Normal wear and tear, pre-existing damage, or deterioration of items or surfaces.
Damage arising from defective materials, incorrect installation, or poor condition of items at the Premises.
Any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of opportunity.
Any loss or damage arising from inaccurate or incomplete information provided by the Customer.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded.
13. Insurance
The Company maintains insurance cover appropriate to the nature of its cleaning activities, in accordance with industry practice. Evidence of insurance may be provided upon reasonable request.
14. Complaints and Service Issues
The Company aims to provide a reliable and professional service. If the Customer has any concerns or complaints about the Services, they should contact the Company as soon as possible, providing details of the issue and any relevant supporting information.
The Company will investigate complaints in a timely manner and will seek to resolve them fairly. Where appropriate, the Company may offer to rectify the issue, provide a partial refund, or take other reasonable corrective action.
15. Force Majeure
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, power outages, transport disruptions, industrial disputes, public health emergencies, or acts of government. In such circumstances, the Company may suspend or reschedule the Services and will notify the Customer as soon as reasonably practicable.
16. Privacy and Data Protection
The Company will handle personal data in accordance with applicable UK data protection laws. Personal information provided by the Customer will be used for the purposes of managing bookings, delivering Services, processing payments, and handling enquiries or complaints. The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.
17. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published by the Company and will apply to bookings made after that date. The version in force at the time of the Customer’s booking will govern that specific booking.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory legal rights that may apply to the Customer.
19. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the efficient provision of the Services.
These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, representations, or agreements.
